At TopTHCCarts.com, your satisfaction matters. While we are committed to delivering authentic, lab-tested THC carts in excellent condition, we understand that issues can sometimes occur.
Eligibility for Return or Refund
We gladly offer refunds or reshipments under the following conditions:
-
You received a damaged or leaking cart
-
You received the wrong item
-
Your order was lost in transit (confirmed by the shipping carrier)
Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
-
Opened or used THC carts
-
Products marked “Delivered” by the shipping carrier
-
Items purchased more than 7 days ago
For safety and compliance reasons, all THC and vape products are final sale once shipped.
Replacement Policy
If you qualify under our refund policy, we can either:
-
Reship the correct or replacement product, OR
-
Issue a full or partial refund, depending on the situation
Please email us within 48 hours of delivery with:
-
Your order number
-
Photos of the damaged or incorrect product
Send to:
📧 contact@topthccarts.com
Canceled Orders
Orders may be canceled within 1 hour of purchase. After processing begins, cancellations are no longer guaranteed.
Final Note
We stand behind every product sold on TopTHCCarts.com. If there’s ever an issue, reach out — we’re here to make it right.
Questions?
Contact our support team at:
📧 contact@topthccarts.com